Refund Policy
Return Policy
We offer a 10-day return policy, allowing you to request a return within 10 days from the date of item receipt. We accept returns for both defective and non-defective products and provide a free exchange service. The cost of return shipping is not the responsibility of the buyer; returns are entirely free of charge. Please be aware that any requests made after the 10-day period from the delivery date will not be eligible for a refund or replacement.
To qualify for a refund, your item must be in the same condition as when you received it, meaning it should be unworn or unused, with tags still attached, and in its original packaging. Additionally, you'll need to provide a receipt or proof of purchase.
To initiate a return, please contact us at [email protected]. The items for return should be sent to the following address: 3021 Watson Lane, Victoria, TX 77901. Once your refund is approved, the timing of when you receive it depends on your bank's processing time
If you have any questions about returns, please don't hesitate to reach out to us at [email protected].
Damages and Issues
Please inspect your order immediately upon receipt. If you discover that the item is defective, damaged, or incorrect, please contact us right away. We will assess the issue and take the necessary steps to correct it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty items). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please get in touch with us for clarification. Please note that we do not accept returns for gift cards.
Exchanges
The most efficient way to obtain the item you desire is to return the one you have. Once your return is approved, you can make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, informing you whether the refund has been approved or not. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 10 business days have elapsed since we approved your return, please reach out to us at [email protected]. Please note that we reserve the right to modify this return policy at any time.